Why Premiere Pro Is Crashing and How to Make it Stop


Learn about the most common causes for crashes and slow downs in Premiere Pro, and see the ways to stop it from doing so.

In this article, we’re going to explore crashes and slow downs with Premiere Pro. We’ll look at what causes some of the most common crashes and what you can do to try and solve them. (Or work around them!)

Why Does Premiere Pro Crash?

Short answer: Software bugs. Longer answer: Still most likely bugs, but some other causes could be outdated OS drivers, outdated GPU drivers, or that your computer no longer meets the system requirements for the latest Premiere Pro build.

Premiere Pro Crashing: Crash
Adobe Premiere Pro has stopped working.

To be fair to Adobe, we also need to be realistic when it comes to editing expectations. If you’re trying to edit a feature-length project in 4K on a sub-par laptop, you’re setting yourself up for problems. Also, always expect the newest version of Premiere Pro to have bugs. Always. This isn’t a knock on Adobe, it’s difficult for any company to prevent crashes and bugs on software with the depth Premiere Pro has.

Premiere Pro Runs Slow

In some cases, Premiere Pro may not be crashing, it’s just running unbearably slow. This can be terribly annoying. Check out the article Things to Check When Adobe Premiere Pro Is Lagging to discover the most common reasons for slow downs. You may be able to reduce a majority of your crashes just by optimizing your workflow and user settings.

How to Stop Premiere Pro from Crashing

I’ve combed the Adobe Premiere Pro Community Forums and put together a list of solutions from user-reported crashes. Some of these solutions are just workarounds. But, you can at least keep them in mind and try to avoid these causes if you’re encountering frequent crashes. The most common crash remedies for users will be at the top of this list!

Reset Preferences

One of the most frequent remedies to crashes that Adobe recommends is resetting your Premiere Pro preferences. (Sometimes referred to as “trashing” your preferences.) This will reset your preferences back to the factory defaults. To do this, just hold Alt when you click to launch Premiere Pro. (Hold Option for Mac.) This will open a popup asking if you want to reset your preferences.

Reset Workspace to Saved Layout

If you don’t want to factory reset all of your preferences, you can simply try resetting your current workspace. (I recommend using one of the default Premiere Pro layouts.) Navigate to Window>Workspaces>Reset to Saved Layout.

Premiere Pro Crashing: Reset Workspace
Reset workspace to saved layout.

Disable Imported Workspaces

It’s also recommended to disable workspaces imported from previous projects. (Again, because the custom workspace may be causing the bug.) Navigate to Window>Workspaces>Import Workspace from Project. Make sure it’s unchecked.

Premiere Pro Crashing: Disable Import Workspace
Disable imported workspaces.

Don’t Open Old Projects, Import Them

Directly opening older projects from previous Premiere Pro builds can sometimes be the problem. An easy work around for this is to simply create a brand new project, then import your older project into the new one. To do this, navigate to File>Import.

Using Captions with Specific Fonts

Oddly enough, some fonts don’t play well with the Captions options in Premiere Pro. If you’re using captions in your project and experiencing crashes, change your caption font and see if that helps. I’ve had similar experiences with specific fonts causing bugs in After Effects.

GPU Acceleration

Another setting to try is switching off GPU Acceleration. Navigate to File>Project Settings>General. Then, you’ll see the Renderer options. Set it to the option that says Software Only.

Premiere Pro Crashing: GPU Acceleration
Try switching GPU acceleration to Software Only.

Clear the Media Cache

Clearing the Media Cache is another good option, as these files can sometimes get corrupted. Navigate to Edit>Preferences>Media Cache. Then, you’ll see the setting Remove Media Cache Files where you can delete them. Older versions of Premiere Pro don’t have this button, so just navigate to the folder you have set for the Media Cache and manually delete the files. (You’ll be able to see the location of this folder in the Media Cache preferences.)

Effects and Third Party Plugins

Some effects in Premiere Pro can cause crashes. Many users report having crashes using Warp Stabilizer. If you are, you can try rendering your clip with Warp Stabilizer in After Effects, then importing it back into Premiere Pro. Alternatively, you can also Dynamic Link your clip to After Effects. Simply right-click on the clip and select Replace with After Effects Composition.

Premiere Pro Crashing: Dynamic Link
Use Dynamic Link between Premiere Pro and After Effects.

I’ve encountered similar issues with some third-party plugins in Premiere Pro. In those cases, you can try rendering specific clips individually or just avoid using the plugins causing problems.

Drag and Drop Media

Other users have reported crashes when they try to import media from the File menu. If this happens, there are two things you can try. First, try to import fewer clips at a time. This can be tedious, but it’s a workaround. Secondly, try dragging-and-dropping your media into Premiere Pro instead of importing it. I also recommend doing this a few clips at a time—not all at once.

Bad Install: Adobe Creative Cloud Cleaner Tool

Sometimes, the only option is to completely uninstall and reinstall Premiere Pro. Luckily, there’s the Adobe Creative Cloud Cleaner Tool, which can help you clean up corrupted installations. If nothing else has worked and you suspect it might be an installation problem, you can give it a try. You’ll want to be computer savvy though, as Adobe does recommend the tool only be used by experienced users.

Best Practices to Avoid Crashes

Besides bugs that might cause Premiere Pro to crash, here’s a list of best practices you can try to ensure a better experience while editing.

Update Drivers

Update your operating system and graphics card drivers regularly. This is something that can frequently cause issues with Premiere Pro. Here are instructions to update your Mac OS and Windows OS. For your GPU, you can check the AMD Drivers and the NVIDIA Drivers web pages.

Premiere Pro Crashing: Update Drivers
Update your OS and GPU drivers regularly.

Don’t Update Builds Immediately

Never immediately update to a new version of Premiere Pro if you’re currently in the middle of a project. Especially if your current version is working smoothly. I also recommend treating the newest release build as if it’s a beta. Allow some time for the bugs to get worked out before immediately diving in and using it on a time-sensitive project.

Keep Previous Builds Installed

Keep previous versions of Premiere Pro installed on your computer. (Especially if you have a stable build.) These versions work as a nice back up if the newest release is particularly buggy. Sure, it may not have the latest released features, but at least it works! Previous builds are also ideal for older projects that might have been originally edited with them.

Minimum System Requirements

Always make sure your system meets the minimum requirements for the latest version of Premiere Pro before upgrading. Currently, the recommended specifications are an Intel 7th Gen CPU (or equivalent), sixteen GB of RAM for HD media, and a four GB graphics card. If your system is on the edge of these requirements, always check the Premiere Pro System Requirements page before upgrading.

Break up Bigger Projects

Large projects with lots of media and timelines can bog down any editing program, not just Premiere Pro. I’ve experienced many crashes in Final Cut, as well. One easy solution is to break up those large projects into multiple project files. That way, everything isn’t tied to one single project file. Then, you can just import them all together into a new project when it’s time to render.

Another best practice is to transcode your footage into a format that’s easier for Premiere Pro to work with. Highly compressed codecs like H.264 are not optimal for lengthy edits. Use Media Encoder to transcode all of your clips to an edit-friendly codec like ProRes LT.

Premiere Pro Crashing: Transcode Footage
Use a codec like Apple ProRes LT for easier editing in Premiere Pro.

Use Proxy Files

Another workflow tip is to use proxy files in Premiere Pro. This substitutes your full-resolution clips with lower-resolution ones that are much easier to edit with. Check out our quick tip article for Creating Proxies in Premiere Pro.

Close Everything Else

Finally, the easiest thing to try if you’re getting crashes is to close everything else open on your computer, such as other programs, browsers, music players, etc. Obvious enough, but it can help free up some much-needed memory!

For more Premiere Pro tips and tricks, check out these articles:


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